Returns & Exchanges Policy
Introduction:
Thank you for shopping at Scarf21.com. We value your satisfaction and want to ensure you have a positive shopping experience. This Returns and Exchanges Policy outlines the procedures for returning or exchanging products purchased from our website.
1. Eligibility for Returns & Exchanges:
- We accept returns and exchanges within [number] days from the date of delivery.
- To be eligible for a return or exchange, the product must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
2. Return Process:
- To initiate a return, please contact our customer support team at [customer support email/phone number]. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization and shipping instructions.
- Pack the item securely in its original packaging, including a copy of the packing slip or order confirmation.
- Ship the item to the address provided by our customer support team.
- Once we receive the returned item and verify its condition, we will process your refund. Please allow [number] business days for the refund to appear in your original payment method.
3. Exchange Process:
- To initiate an exchange, please contact our customer support team at [customer support email/phone number]. Provide your order number, the item(s) you wish to exchange, and the desired replacement item.
- Our customer support team will guide you through the exchange process and provide you with an exchange authorization and shipping instructions.
- Pack the item securely in its original packaging, including a copy of the packing slip or order confirmation.
- Ship the item to the address provided by our customer support team.
- Once we receive the exchanged item and verify its condition, we will process the replacement item’s shipment.
4. Shipping Costs:
- For returns: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- For exchanges: The customer is responsible for shipping costs associated with returning the original item. We will cover the shipping costs for sending the replacement item.
5. Exceptions:
- Final Sale Items: Certain items marked as “final sale” are not eligible for return or exchange.
- Customized or Personalized Items: Custom-made or personalized items cannot be returned or exchanged unless they arrive damaged or defective.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within [number] days of delivery. We will arrange for a replacement or refund, as applicable, and provide instructions for returning the damaged item.
7. Contact Us:
If you have any questions or concerns about our Returns and Exchanges Policy, please contact our customer support team at [customer support email/phone number]. We are here to assist you and ensure your satisfaction.
By making a purchase on Scarf21.com, you acknowledge and agree to the terms outlined in this Returns and Exchanges Policy.